Policy

GET INFORMED

Deposits and Bookings

A minimum of fifty (50%) percent of the order total is required for booking or to reserve a date. Confirmation of your order will not be received until we have receipt of your deposit. The remaining total is to be paid prior to your scheduled order service. Please refer to our payment section for information on how to submit a deposit or full payment.

Payments and Invoices

Deposits: We accept Venmo, Zelle, Checks, or Cash as initial deposits. Credit Card Payments are to be made through our mobile POS system for in person transactions and are subject to additional service fees. All checks are to be made payable to: "Say Cheese, Please". Account information for third party payments will be provided by our team directly. Orders within less than a 48 hour notice will require payment in full upon booking. 

Customizations and Allergies

All orders are pre-selected. Customized orders are subject to additional fees. Products included in orders may vary depending on season and market availability. Orders are prepared in an area where there may be exposure to nuts, soy, wheat, and dairy products. Fresh florals may expose clients to seasonal allergens. Please notify us of any allergies prior to your order.

Cancellations and Refunds

Charcuterie Boards and Charcuterie Cups can be issued a full refund of deposit or full payment refund if: The order is cancelled more than five (5) days before the order date. Charcuterie Boards and Charcuterie Cups cancelled less than five (5) days before the order date will not be issued a refund of deposit. If the order was paid in full prior to cancellation, half of the payment will be refunded.  

Grazing Table and Mobile Charcuterie Bar orders may be issued a partial refund of deposit if cancelled more than fourteen (14) days prior to order date. Grazing Table orders cancelled less than fourteen (14) days will not be issued any refund of deposit. 

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*We reserve the right to refuse service, cancel orders and not issue a refund if we have not received a payment in full upon day of scheduled service. There are no refunds for any no-show pickups or any orders cancelled within 24 hours of the original scheduled order date. For questions on our completed services or charges, please contact our team directly. 

Equipment Usage

We do not provide the surface any catering orders are assembled on. All venues and/or guests must provide a flat surface for all catering orders prior to arrival. *Please ask one of our team members the minimum required table size for specific catering orders. Venues must provide pre-paid parking passes, temporary permits and/ or provide a designated loading zone or parking space for vendors to park (1) vehicle while assembling all catering orders. Any associated costs for parking will not be paid for by the vendor, or can be added to order total.

All equipment and accessories used for tables and catering are to be provided back in their original condition on the same day of order date. Equipment includes but is not limited to: wooden trays, wooden risers, business signs, serving utensils, table cloths, and faux greenery. Equipment and accessories are not for sale. Equipment and accessories picked up the following day are subject to additional service fees. Additional service fees may apply if catering exceeds four hours.

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Insured by THIMBLE. 

Contactless Delivery & Pick-Up

We provide contactless delivery and will notify you once the order has been delivered. All orders will be provided a twenty (20) minute grace period from the time scheduled to be picked up. Please contact us to coordinate alternative delivery methods for your order if the original scheduled delivery or pickup time cannot be met. We reserve the right to cancel orders if orders are not picked up within the grace period or if we have not received the payment in full upon delivery.